Privacy Policy
Effective Date: July 8, 2026
This Privacy Policy explains how MedAI, operated by RXM Group / RioX Marketing, collects, uses, stores, and protects information when users interact with our WhatsApp-based messaging and intake service.
By using our WhatsApp messaging service, you agree to the practices described in this Privacy Policy.
1. Who We Are
MedAI is a virtual messaging and intake assistant designed to help businesses and clinics receive, organize, and respond to WhatsApp messages.
MedAI may be used for customer support, appointment intake, general questions, routing inquiries, and operational communication.
Operator:
RXM Group / RioX Marketing
Email: info@rioxmarketing.com
2. Information We Collect
When you communicate with MedAI through WhatsApp or related services, we may collect the following information:
– Your WhatsApp phone number
– Your WhatsApp profile name or other profile information made available by WhatsApp
– The contents of messages you send
– Message timestamps
– Message delivery, read, and status information
– Information you voluntarily provide during the conversation
– Basic technical and operational data needed to maintain the service
Depending on the business or clinic you are contacting, you may voluntarily provide additional information such as your name, preferred appointment time, service requested, insurance information, or reason for contacting the business.
3. How We Use Information
We use collected information to:
– Receive and respond to WhatsApp messages
– Provide automated messaging assistance
– Help route inquiries to the correct business, clinic, or team member
– Assist with appointment intake and scheduling requests
– Improve the reliability and quality of the service
– Maintain conversation records for support and operational purposes
– Detect, prevent, and address technical issues, abuse, or unauthorized use
– Comply with legal, regulatory, and business obligations
4. Healthcare and Sensitive Information
MedAI may be used by healthcare-related businesses, including dental or medical clinics.
MedAI does not provide medical advice, diagnosis, treatment, or emergency services.
Users should not use WhatsApp or MedAI for emergencies. If you are experiencing a medical emergency, call your local emergency number or seek immediate medical care.
Any information you voluntarily send through WhatsApp may be processed to help route or respond to your inquiry. Please avoid sending sensitive medical information unless necessary for the business or clinic you are contacting.
5. WhatsApp and Meta
This service uses the WhatsApp Business Platform provided by Meta.
When you use WhatsApp, your use is also subject to WhatsApp’s and Meta’s own terms, privacy policies, and data practices. MedAI does not control how Meta processes information through WhatsApp.
6. Information Sharing
We do not sell your personal information.
We may share information with:
– The business or clinic you are contacting
– Authorized staff or service providers working on behalf of that business or clinic
– Technology providers used to operate the messaging system
– Hosting, database, automation, analytics, and communication providers
– Legal authorities if required by law, regulation, subpoena, court order, or legal process
We only share information as needed to operate, support, secure, or improve the service.
7. Service Providers
We may use third-party service providers to help operate MedAI, including providers for:
– Cloud hosting
– Database storage
– WhatsApp messaging
– Artificial intelligence processing
– Application monitoring
– Security
– Customer support
These providers may process information only as necessary to provide their services to us.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
9. Data Retention
We retain conversation and operational data only as long as reasonably necessary for business, support, compliance, security, and operational purposes, unless a longer retention period is required or permitted by law.
10. Your Choices
You may stop communicating with MedAI at any time by not sending further messages.
You may request access to, correction of, or deletion of your information by contacting us at:
info@rioxmarketing.com
Please include the WhatsApp phone number you used to contact the service so we can locate your information.
11. Data Deletion Requests
To request deletion of your data, email:
info@rioxmarketing.com
Subject line:
Data Deletion Request
Please include:
– Your name
– Your WhatsApp phone number
– The business or clinic you contacted, if applicable
We will review and process deletion requests within a reasonable timeframe, unless retention is required for legal, security, fraud prevention, compliance, or legitimate business purposes.
12. Children’s Privacy
MedAI is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete it.
13. International Users
Information may be processed and stored in countries other than your own. By using the service, you understand that your information may be transferred to and processed in other jurisdictions.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we update it, we will revise the effective date at the top of this page.
Continued use of the service after changes are posted means you accept the updated Privacy Policy.
15. Contact Us
For questions about this Privacy Policy or to request access, correction, or deletion of your information, contact:
RXM Group / RioX Marketing
Email: info@rioxmarketing.com